Before cancelling, identify the exact ticket or reservation and read the conditions that apply to it. A cancellation can affect the value of the itinerary and other trip arrangements.
1. Confirm the itinerary
Make sure you are reviewing the correct passenger and trip before taking any cancellation action.
2. Read the applicable conditions
Cancellation outcomes can depend on the ticket type, travel experience, timing and other conditions.
3. Consider the effect on the wider trip
Hotels, connections, ground transportation and other plans may need attention after a cancellation.
4. Keep a record
Save the cancellation information and any confirmation provided for your records.
Information note
More Guides →Airline rules, schedules, airport procedures and available travel experiences can change. Verify current details with the airline or airport that operates or manages your trip.